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Using a Matrix Card in the D1 DVR Server or NVR Client
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1) How to uninstall and reinstall the DVR software.
Download the latest version of the D1 software from our website. If you want to keep your current configuration settings for the D1 DVR Software, you must make a backup using the Options menu on the main Live View page of the Software. Next, use Add/Remove Programs in Control Panel to uninstall current version of the D1 software. Delete “DVR Server” folder by going to My Computer, C, Program Files, DVR Server. Right-click on folder, and select Delete. If no folder is present, the Add/Remove Programs process removed it for you.
2) “DVR Card Abnormality Error” message flashing in software’s GUI.
Check the OSD positions of each camera. Don't let the OSD be positioned outside the edges of the cameras’ images. Get a detailed report of current hardware configuration as well as other possible error messages. Open a service order and report to manager for possible remote troubleshooting. Customer will need to download the free version of TeamViewer in order for our software developer to remotely debug the problem. Customer should run TeamViewer, and we would need the user ID and password for the active session in order to remotely debug. Customer should backup settings because they will most likely be reset to factory default.
3) Want to add or remove a DVR card from the system.
Backup/Save DVR’s configuration settings. Uninstall DVR software; remove drivers from Device Manager’s “Sound, Video, and Game Controllers”; shut down computer; add/remove card, turn on power. Cancel when windows tries to install own drivers; run DVR software setup in folder. Ensure you install the proper software version for the card. Import DVR’s configuration settings.
4) I forgot my password for my software.
Unfortunately, this requires that you reinstall the D1 DVR Software
5) Cannot backup to a DVD using the DVR Software.
The software will only allow you to backup to a CD+/-R. You must use a DVD writing software such as Nero to write to a DVD+/-R.
6) Software will install, but there is no video at all (no GUI, nothing).
They may have installed the EDD software instead of the D1.
7) The installer keeps saying “No DVR Cards Found” or “No Hardware Found.” What’s wrong?
Possible issues:
a. Windows SAA drivers. After installing the DVR card in a PCI slot(s) and restarting the computer, Windows will auto-detect the new hardware and ask the user if Windows should install drivers for the new DVR card(s). Most users click “yes,” when, in fact, they should “cancel.” The number of times that the user will have to click “cancel” is relative to the number of channels on their DVR card(s). This being said, if the user allows Windows to install its own drivers, these Windows drivers will essentially “block” the DVR Card Software installer from recognizing the DVR card(s) and installing the CORRECT drivers. In this situation, the user needs to quit the installer, go to START > CONTROL PANEL > SYSTEM > HARDWARE > DEVICE MANAGER > SOUND, VIDEO AND GAME CONTROLLERS. They should see several drivers with the same name. The number of drivers will be relative to the number of channels on the DVR Card(s). Right click on each and choose “uninstall.” Once this has been done, the user can run the installer again, and when prompted to install drivers or not, the user should be able to choose “install,” and the installer should recognize the DVR card and finish the installation.
b. This problem may also present itself if the user has an incompatible motherboard/processor/video card combination. Verify that their computer meets our system requirements.
8) Video keeps dropping in and out on 1 or more of the camera screens.
This is almost ALWAYS the result of a faulty connection. If, after making sure that all connections to the DVR card are secure, the problem still presents itself, there may be a faulty connector on the dongle (pigtail) connecting to the DVR Card. We usually send customers a replacement at no cost during the first year after a purchase.
9) Getting a “DLL” or setup.dll error when installing the client software (NVR) for viewing Server from a remote computer.
The remote client computer doesn’t is having incompatibilities with the NVR software. Common culprits are AMD processors, Windows Vista, and incompatible video cards. It’s best to use a client computer with the same hardware/software features required for the D1 Cards.
10) I’m experiencing long delays when accessing the playback screen on my D1 Server. Is there a way to make the camera footage load faster?
No. This is a software limitation. You could try using smaller, faster hard drives, or record less data by lowering the FPS, use motion detection instead of continuous recording, etc.
11) Receiving a message that says “C: hard drive is full” after just a couple hours/days of recording.
Several possibilities:
a) Ensure DVR software is not recording to the C Drive.
b) Check “My Computer” to see if any other hard drives are present. If yes, ensure that the software is recording to them. If no, but there should be, there may be a disconnected SATA or power cable within the server, a hard drive may have failed.
c) Check “Disk Management” in “My Computer” to make sure drives are healthy.
Another solution would be to install v7.33b.
12) D1 Software does not recycle itself.
a) Reinstall the software.
b) Upgrade to v7.30b or higher. (Save your existing configuration settings for easy software configuration restore after you have upgraded.)
13) I can’t connect remotely to the DVR Software. What’s wrong?
Several possible factors:
a. Failed to forward port http web server port on their router to the private IP address of the DVR Server. Most commonly setup as port 80 and 5100
b. Must select “Enable” for Remote Connection option of the Network Setup in the configuration menu.
c. Check for Internet connectivity by navigating to www.google.com. If it does not connect, then the Internet and/or network is not setup properly. The customer would need to speak with their ISP or IT Network Engineer in this case, as it is outside our scope of business to setup networks.
d. A faulty Ethernet cable connecting their DVR to their modem/router.
e. Attempted to connect wirelessly from the DVR Server to their router. They must use a wired connection for consistent video transmission.
f. Attempted to login remotely from a wireless connection. They must use a wired connection for consistent video transmission.
g. Tried to use PC Anywhere, LogMeIn, Go2MyPC, or some other time of remote desktop software to access the DVR Server. Use of these applications can result in error messages, screens with no video, or no connection at all.
h. If their modem is also a router (meaning it has more than one LAN connection), the customer needs to speak with their ISP and obtain port forwarding instructions. Their ISP may be blocking certain ports.
i. Either not been made aware of, or failed to read the online manual we have available at http://download.edigitaldeals.com/eDigitalDeals_Manual.htm which explains how to set up remote access in detail.
j. Watch “Connecting to DVR Using a Public IP Address” (WANs) on youtube: http://www.youtube.com/watch?v=Uy7Z7KL5JRA.
k. Watch “Connecting to DVR Using a Private IP Address” (LANs) on youtube:
http://www.youtube.com/watch?v=vNhWAVyfOXw.
l. If using a Dynamic IP address, use a DDNS service such as www.no-ip.com, and watch “Dynamic vs. Static IP Addresses” on youtube: http://www.youtube.com/watch?v=dOOuLmz78uI. Check to see what your IP address is by visiting www.whatismyipaddress.com.
14) Cannot connect using PDA.
Several reasons:
a. PDAs or phones must be GPRS or CDMA enabled, and they must support JavaScript. The iPhone does not yet support JavaScript, and we will not know if/when an update for this will be available.
b. Must select “Enable” for PDA Connection option of the Network Setup in the configuration menu.
c. Must login to the following IP address: [your ip]:[port]/mobiledvr.jad to download mobile application. Install it to your handheld. Run the application. Enter your public IP address, user name, and password to connect.
d. Ensure the remote image size is QCIF.
15) When I log in remotely to my D1 Server via Internet Explorer, it only allows me to view 4 screens at a time. Shouldn’t I be able to view 16 screens at the same time?
To work around this, first log in remotely to your IP address, click on the 16-screen split. Enter your user name and password. Then click Login. At this point, you should be able to select the 1, 4, 9, or 16 screen configuration.
16) The PTZ presets either aren’t working, or they’re missing from the D1 software.
PTZ presets are FULLY supported in D1 software 6.16 and up. Customers need to download the latest version from our website and install to add this functionality. The accompanying manual explains how to set up the presets.
17) The PTZ controls on my DVR Server aren’t working at all. I’m seeing video from the camera, but I can’t control it.
The Seavo motherboards communicate differently via the serial port. Customers with servers purchased from 01/2008 until 06/2009 (Seavo), along with Linux DVRs and customers who purchased Seavo boards must select “Com Port 2” in their PTZ configuration screens. “Com Port 1” is selected by default, and needs to be changed. Quit and re-launch the software, and the controls should work. If Com Port 2 is not an option, they may use the included RS232 port adapter and select Com 1.
18) I’m getting a registration error when the software launches. How do I fix this?
Download the latest keycode from here: http://download.edigitaldeals.com/KeyCode.zip
Then:
1. Quit the DVR program.
2. Copy the Keycode.dat file to this location: C:\Program Files\DVR Server
3. Windows will ask you if you want to "overwrite" the existing file . . . Select "YES"
4. That's it. Relaunch the DVR software, and you shouldn't get the registration error any longer.
19) I’m getting an error when I first load the software: “No build file system, system cannot record.”
This is a message you will receive in versions 7.28b and higher. You need to run the Disk Management Utility to prepare your drive(s) for recording. You cannot record any footage until you run this utility. You may download the instructions here: http://edigitaldeals.com/manuals/d1diskmgmt.pdf.
20) I can hear audio on playback, but I cannot monitor audio on live view.
This means that you most likely have not connected the audio cable from the DVR Card to the motherboard’s CD_IN audio port. The audio cable is included with all D1 DVR Cards, and must be used for live audio monitoring.
21) Using v6.16b and under, there is only option to record to one hard drive. How can I record to more than one drive?
Either you can span multiple hard drives using Window’s Disk Management tool, or you can select the first drive alphabetically to which you wish to record, and the DVR software will automatically write to the next drive.
Using a Matrix Card in the D1 DVR Server:
If you use a 2ch matrix card in the DVR, you can connect two external monitors or TVs, with each screen at 1 / 4 / 9 / 16 split windows, and you can assign any camera to display on any split-window. For example, you can output cams 1-16 on Monitor #1 (16-split-window), and at the same time, display cameras 1-9 (9 split-window) on Monitor #2. And you can define the video layout, for example, make camera 1 display on a 5-split window, and camera 2 display on a 1-split-window.
If you use a 4ch matrix card in the DVR, then you can connect up to 4 monitors, each with independently pre-defined video layouts. Kindly note that one camera can be displayed a maximum of twice only. It means if you display camera 1 on monitors #1 and #2, you cannot display this camera on monitors #3 and #4.
Using a Matrix Card in the D1 NVR Client:
The advantage of using a Matrix Decoder (MD) card in the NVR is to help relieve the PC’s resources, which are being utilized to remotely software-decode the remote video. When you use the MD card in the NVR client PC, you should first install the driver of the MD card, then copy the license file (NewKey.dat) to the NVR client software's install directory (the default path is C:/Program Files/NVR Client/).
Afterward, enter the configuration menu of the NVR software by clicking the Settings icon. Then, after adding a server to the Server Connection list, you can opt to "use Matrix card" by selecting Enable from the drop-down in the System Setup menu toward the top of the Settings page. If you select CIF or D1 decode mode, the adjacent setup button can be used.
If you use a 2ch matrix card in the NVR, you can hardware-decode 2 channels at D1 resolution, or 4 channels at CIF resolution.
If you use a 4ch matrix card in the NVR, you can hardware-decode 4 channels at D1 resolution, or 8 channels at CIF resolution.
If you use two 4ch matrix cards in the NVR, you can hardware-decode 8 channels at D1 resolution, or 16 channels at CIF resolution. You cannot use more than two matrix cards per NVR.
For video output on the NVR:
- Using a 2ch matrix card will allow you to output a total of 4 cameras to one output, or 2 cameras to 2 outputs. You will not be able to use any other outputs.
- Using a 4ch matrix card will allow you to output a total of 8 cameras to one output, or 4 cameras to 2 outputs. You will not be able to use any other outputs.
If you keep the default setting for the matrix option, you will use your PC’s resources to software-decode the video and to record onto your PC’s hard drive(s).
- In order to record to your PC’s hard drive(s) remotely, you would first need to run Disk Management (version 7.30b and higher) to select and format your storage drives. WARNING: Do not format the drive on which your operating system or any other important files are installed. The format process will completely delete any selected drives.
- To disable recording, click Settings, Recording, click the 4-square “Not Record” button at the top, then select the entire day/time schedule by clicking one box in the far corner, and while holding down the left-click button, dragging the mouse over to the opposite corner. Then click Save.
